Privacy Policy

Last Updated: September 9, 2024

Pic My Drop (“Pic My Drop”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our services, including our website (https://pickmydrop.co.uk, http://pickmydrop.co.uk), sub-domains, and any associated web-based and mobile applications (collectively, the “Service”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

   1. Personal Information

      We may collect personal information that you provide to us when you register for an account, use the Service, subscribe to our newsletter, or contact us for support. This information may include:

      • Name
      • Email address
      • Phone number
      • Payment information
      • Location
      • Any other personal information you choose to provide

   2. Non-Personal Information

      We may also collect non-personal information about you automatically when you use the Service. This information may include:

      • IP address
      • Browser type and version
      • Operating system
      • Referring website
      • Pages you visit on our site
      • Time and date of access
      • Other statistics and usage data

2. How We Use Your Information

   We use the information we collect for various purposes, including:

   • To provide, operate, and maintain our Service
   • To improve, personalize, and expand our Service
   • To understand and analyze how you use our Service
   • To develop new products, services, features, and functionality
   • To communicate with you, including for customer service, support, and updates
   • To process your transactions and manage your subscriptions
   • To send you promotional materials and other information
   • To find and prevent fraud and other security issues
   • To comply with legal obligations

3. How We Share Your Information

   We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share your information in the following situations:

   1. With Service Providers

      We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

   2. For Business Transfers

      In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

   3. With Affiliates

      We may share your information with our affiliates, in which case we will require them to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

   4. For Legal Compliance

      We may disclose your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Security of Your Information

   We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Data Protection Rights

   1. GDPR (For EEA Residents)

      If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Pic My Drop aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. If you wish to be informed about what personal data we hold about you and if you want it to be removed from our systems, please contact us at: help@pickmydrop.co.uk.

      In certain circumstances, you have the following data protection rights:

      • The right to access – You have the right to request copies of your personal information.
      • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
      • The right to erasure – You have the right to request that we erase your personal information, under certain conditions.
      • The right to restrict processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.
      • The right to object to processing – You have the right to object to our processing of your personal information, under certain conditions.
      • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

      If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at: help@pickmydrop.co.uk.

   2. For Non-EEA Residents

      If you are located outside the EEA, we are committed to protecting your privacy and ensuring that you can exercise your rights regarding your personal information. Depending on your jurisdiction, your rights may include:

      • The right to access – You may have the right to request copies of your personal information.
      • The right to rectification – You may have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
      • The right to erasure – You may have the right to request that we erase your personal information, under certain conditions.
      • The right to restrict processing – You may have the right to request that we restrict the processing of your personal information, under certain conditions.
      • The right to object to processing – You may have the right to object to our processing of your personal information, under certain conditions.
      • The right to data portability – You may have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

      To exercise your rights, please contact us at: help@pickmydrop.co.uk. We will respond to your request in accordance with the applicable laws in your jurisdiction.

6. Cookies and Tracking Technologies

   We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites you visit and are stored on your device’s internal memory.

   You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Applications Permission

   Since our driver application is related to delivery and our rider needs to know where is the pickup and also drop off location and, also we need to know the current location of riders to manage them accordingly, so we need to have access to the location. When drivers get online in the driver app, we need the location to send the nearest request to them. So we need the background location permission in the driver application.

8. Third-Party Links

   Our Service may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children’s Privacy

   Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from children under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

    If you have any questions about this Privacy Policy, please contact us at: help@pickmydrop.co.uk.

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.